This document outlines the terms and conditions governing your use of the Gambuu platform. It includes details about platform features, User responsibilities, payment policies, dispute resolution, and more. By using Gambuu, you agree to comply with these Terms.

1. Introduction

Welcome to Gambuu, a platform operated by Gambuu (Pty) Ltd, a company registered under the laws of South Africa with Registration Number: 2024/289040/07. These Terms and Conditions ("Terms") govern your access to and use of our platform, website, and associated services.

1.1 Overview

Gambuu provides a secure, user-friendly platform that facilitates professional interactions between Clients seeking services and Consultants offering expertise. While Gambuu connects Users, it does not directly offer or manage the services provided by Consultants.

1.2 Agreement Binding Nature

This agreement constitutes a legally binding contract between Gambuu (Pty) Ltd ("we," "our," or "us") and any individual or entity accessing the platform ("you," "your," or "User").

2. Definitions

To ensure clarity and avoid ambiguity, the following terms used in these Terms and Conditions are defined as follows:

2.1 Platform

The Gambuu website, tools, and associated services that facilitate interactions between Clients and Consultants.

2.2 Client

Any individual or entity seeking advice, services, or consultations via the Platform.

2.3 Consultant

Any individual or entity offering professional advice, services, or consultations to Clients through the Platform.

2.4 Session

A live, one-time video consultation or engagement facilitated via the Platform.

2.5 Content

Any text, images, videos, audio, or other materials uploaded, shared, or communicated by Users, including but not limited to profiles, feedback, and session discussions.

2.6 User

Any individual or entity that accesses or registers on the Platform, including both Clients and Consultants.

2.7 Malicious Software

Any code or software designed to disrupt, damage, or gain unauthorized access to systems, including but not limited to viruses, worms, or trojans.

2.8 Fraudulent Activities

Any act of deception, including misrepresentation of identity, qualifications, or information, aimed at obtaining an undue advantage.

2.9 Disputes

Disagreements or conflicts arising between Users or between a User and Gambuu regarding services, payments, or use of the Platform.

3. Eligibility and User Registration

3.1 Age Requirements

To register and use Gambuu, Users must meet the following age requirements:

Minimum Age: Users must be at least 12 years old to access the platform.
Parental Consent: For Users under the age of 18, parental or legal guardian consent is required.

3.2 Verification Process

To ensure the integrity of the platform, Gambuu reserves the right to verify User information at any time. Users may be required to:

Provide accurate and complete personal details during registration
Submit proof of identity, age, or qualifications when requested
Update their information promptly in case of any changes

3.3 User Obligations

By registering on Gambuu, Users agree to:

Provide truthful and accurate information during the registration process
Use their accounts responsibly and protect their login credentials
Notify Gambuu immediately in case of unauthorized access or misuse of their accounts
Adhere to all applicable laws and these Terms when using the platform

3.4 Account Suspension

Gambuu may suspend or terminate accounts if:

False or misleading information is provided during registration
The User engages in prohibited or illegal activities
There is a breach of these Terms or related policies

4. Services Offered

Gambuu is a secure platform designed to facilitate professional interactions between Clients and Consultants.

4.1 Platform Features

1. Client Services:

Clients can browse and book live video consultations with Consultants specializing in various fields
Clients can access personalized services and expert advice from Consultants

2. Consultant Services:

Consultants can list their expertise, set fees, and offer professional services to Clients via the platform
Consultants can manage bookings, communicate securely with Clients, and receive payments for completed services

4.2 Gambuu's Role as an Intermediary

Gambuu acts solely as a facilitator of interactions and transactions between Clients and Consultants:

Gambuu is not a party to any agreement, contract, or service arrangement between Users
Gambuu does not endorse or guarantee the quality, accuracy, or outcomes of any Consultant's services

5. User Responsibilities

By accessing or using the Gambuu platform, all Users agree to adhere to the following responsibilities and standards of conduct.

5.1 General Conduct

Use the platform lawfully and ethically
Respect the rights and dignity of other Users
Ensure that all shared content complies with applicable laws

5.2 Prohibited Actions

Misrepresentation of identity or qualifications
Conducting transactions outside the platform
Engaging in fraudulent or illegal activities
Uploading malicious software
Creating multiple accounts for deceptive purposes

6. Consultant Responsibilities

Consultants using the Gambuu platform are expected to adhere to professional and ethical standards.

6.1 Accurate Representation

Consultants must provide truthful and detailed information about their qualifications, expertise, and services offered.

6.2 Professional Conduct

Deliver services consistent with professional standards
Honor confirmed bookings
Maintain confidentiality of client interactions

7. Payments, Fees, and Refunds

7.1 Fee Structure

Consultants set their own fees for services offered on the platform
Gambuu charges a service fee from every completed transaction

7.2 Refund Policy

Refunds may be issued under specific circumstances:

Consultant no-shows
Verified quality disputes
Refund requests must be submitted within 24 hours of scheduled session

8. Intellectual Property Rights

8.1 Platform Content

All content on Gambuu, including text, graphics, logos, and software, is the exclusive property of Gambuu or its licensors and protected by intellectual property laws.

8.2 User-Generated Content

Users retain ownership of content they create, but grant Gambuu a non-exclusive license to use and promote such content on the platform.

9. Privacy and Data Protection

9.1 Data Collection

Gambuu collects personal information, usage data, and consultation content to facilitate platform services.

9.2 Data Usage

Facilitate bookings and transactions
Improve platform features
Resolve disputes
Comply with legal obligations

10. Platform Security

10.1 Security Measures

Gambuu employs encryption, firewalls, and security practices to protect User data and platform integrity.

10.2 User Responsibilities

Use strong, unique passwords
Protect account credentials
Report security issues immediately

11. Liability Limitations

Gambuu's liability is limited to the extent permitted by law:

No guarantee of service quality or outcomes
Limited liability for user-generated content
Maximum liability limited to transaction amount

12. Dispute Resolution

12.1 User-to-User Disputes

Disputes should first be attempted to be resolved directly between Users. Gambuu may mediate if direct resolution fails.

12.2 Arbitration

Unresolved disputes will be subject to arbitration under South African law.

13. Age-Sensitive Content

13.1 Age Requirements

Minimum age: 12 years old
Parental consent required for users under 18

14. Community Guidelines

Users must maintain respectful, professional interactions, avoiding harassment, discrimination, or abusive behavior.

15. Account Suspension

Accounts may be suspended or terminated for violations of Terms, fraudulent activities, or prohibited conduct.

16. Force Majeure

Gambuu is not liable for service interruptions due to events beyond its control, such as natural disasters or technological failures.

17. Amendments to Terms

Gambuu reserves the right to update Terms, with Users notified of significant changes via email or platform announcements.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.

19. Contact Information

Gambuu values your feedback and is committed to addressing your questions, concerns, and support needs. Please use the following contact details to reach us:

19.1 General Inquiries

Email: hello@gambuu.com

19.2 Reporting Violations or Issues

Email: report@gambuu.com

19.3 Customer Support

Email: support@gambuu.com

GAMBUU PLATFORM TERMS AND CONDITIONS