GAMBUU PRIVACY POLICY

This document outlines the privacy policy governing your use of the Gambuu platform. It includes details about platform features, User responsibilities, payment policies, dispute resolution, and more. By using Gambuu, you agree to comply with these Terms.

1. Introduction

Gambuu (Pty) Ltd ("Gambuu," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform, website, and services.

By accessing or using Gambuu, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our platform.

2. What Data We Collect

2.1 Personal Information

Full name
Email address
Phone number
Payment details (handled securely through third-party payment processors)
Business details (if applicable)

2.2 Usage Data

Login times, activity logs, and interactions on the platform
IP address and device information
Browsing history on Gambuu (e.g., services viewed, bookings made)

2.3 Consultation Data

Information shared during sessions (e.g., chat messages, call logs, and uploaded documents for review)
Ratings and feedback

2.4 Identity & Compliance Data (if required)

Proof of qualification or expertise
Alternative KYC verification (e.g., LinkedIn profile, social verification)
Referral-based verification data
KYC verification for withdrawals or high-value transactions

3. How We Collect Data

Directly from you: When you sign up, create a profile, book a session, or contact support.
Automatically: Through cookies, analytics tools, and platform interactions.
From third parties: Through linked accounts (Google, LinkedIn, etc.) and payment service providers.

4. How We Use Your Data

Provide and manage our services
Process payments and bookings securely
Verify identities and prevent fraud (only required for withdrawals or high-value transactions)
Improve platform features and user experience
Communicate important updates, promotions, and notifications
Comply with legal and regulatory requirements

We do not sell personal data to third parties.

5. Data Storage & Security Measures

We take security seriously and implement industry-standard measures to protect your information, including:

Encryption: All sensitive data is encrypted during transmission and storage.
Access Controls: Restricted access to personal data within our team.
Regular Audits: Security audits and compliance checks to prevent data breaches.

While we strive for the highest level of security, no system is entirely risk-free. Users are encouraged to use strong passwords and avoid sharing account details.

6. User Rights & Choices

6.1 Access & Correction

You can request access to or correction of your personal data by contacting us.

6.2 Data Deletion

You may request the deletion of your account and personal data, subject to regulatory and contractual obligations.

6.3 Opting Out

You can opt out of marketing communications by updating your preferences in your account settings.

6.4 Data Portability

You may request a copy of your data in a structured, machine-readable format where applicable.

7. Third-Party Sharing & Compliance

We share data only where necessary, such as:

Payment Processing: With secure third-party payment gateways (e.g., Paystack, Stripe).
Legal Compliance: If required by law or regulatory authorities.
Service Enhancements: With analytics providers to improve our platform (e.g., Google Analytics).

We ensure all third parties comply with data protection standards.

8. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience, such as:

Authentication and session management
Analytics to understand platform usage
Security monitoring to prevent fraud

Users can control cookie preferences through browser settings.

9. Data Retention Policy

We retain user data only for as long as necessary:

Account-related data: Stored until account deletion.
Payment and transaction data: Retained for [Insert Period] for compliance.
Consultation data: Retained for dispute resolution purposes (where applicable).
KYC-related data: Retained only for users who have initiated withdrawals or high-value transactions.

After the retention period, data is securely deleted or anonymized.

10. Contact & Dispute Resolution

For questions, complaints, or data requests, contact us at:

General inquiries: hello@gambuu.com
Support: support@gambuu.com
Privacy-related concerns: privacy@gambuu.com

If you have concerns about data privacy, you may escalate disputes to regulatory authorities in your jurisdiction.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or platform notifications.